MotionFlow app · iOS & Android · support

How can we help?

Answers to the most common questions about the MotionFlow app, grouped by topic. If you don't find what you need, write to us — a real person replies, usually within one business day.

One account everywhere

The same email and password work in the app, on motionflowstudio.com and in every MotionFlow function.

Your whole business in the app

The Business Suite tab shows everything you use: bookings, clients, tasks, social media and your account.

Three languages

The app follows your phone's language (English, Romanian, Hungarian); you can change it under Account.

Getting started

Do I need an account?

You can browse the services without one. To order, follow your orders and quotes, or run your business from the Business Suite tab, sign in or create a free account with your email, Google, Facebook or Apple (iPhone).

I already have an account on the website. Do I register again?

No. Use the same email and password (or the same Google / Facebook / Apple sign-in) in the app. Everything you bought on the website is there.

The app is in the wrong language.

The app starts in your phone's language. Open the Account tab and pick English, Romanian or Hungarian; your account, emails and the Business Suite follow that choice.

Which phones work?

iPhone with iOS 17 or newer, and Android phones with Android 8 or newer. The app is free to download.

Business Suite in the app

What is the Business Suite tab?

It is your business control panel: MotionBook (online booking), MotionCRM (clients, deals, quotes), To-Do (tasks and projects), social media and more — the same screens as on the website, signed in automatically.

The Business Suite only shows 'Sign in'.

The suite needs your account. Tap Sign in, use the same details as on the website, and the suite opens. If you have not bought a function yet, the suite shows what you can start with.

A function is locked (🔒) in the suite.

That function is not part of your subscription yet. Open it to see what it does and the price; you can add it in a minute from your account. Everything you already pay for is open.

My booking page link does not work.

In the suite open MotionBook and tap 'Create my page' (or 'Open my page'). Your page is live right away at motionflowstudio.com/motionbook/your-business. Share that link with your clients.

The suite does not load or shows an error.

Check your connection and pull down to refresh. If it keeps failing, sign out from the Account tab, sign in again, and open the Business Suite tab. Still stuck? Write to us with your account email and what you see on the screen.

Notifications

What does the app notify me about?

New and cancelled bookings on your MotionBook page, task reminders from To-Do, and anything you set up in MotionCRM. Tapping a notification opens that screen in the suite.

I am not getting notifications.

Open your phone's Settings → Notifications → MotionFlow and allow them. Then open the Business Suite tab once while signed in, so the app registers your phone. Notifications are sent only for the account you are signed in with.

How do I stop notifications?

Turn them off in your phone's Settings → Notifications → MotionFlow. Signing out of the app also stops them on that phone.

Account, data and privacy

How do I change my profile, photo or company details?

In the Business Suite tab tap 'My account': there you edit your name, photo, company, phone and bio, and your invoicing details. The Account tab of the app shows the same.

I forgot my password.

On the sign-in screen tap 'Forgot password' and enter your email. You get a link to set a new one. If no email arrives, check your spam folder or write to us.

How do I delete my account?

Account tab → Delete account, confirm with your password. Your profile, orders, quotes and business data (bookings, clients, tasks, posts) are deleted permanently. Invoices we issued to you are kept as the law requires. You can also email us and we delete it for you.

What data does the app use?

Only what your account needs: your name, email, the details you enter, your orders and the data of the functions you use. No advertising tracking, no selling of data. The privacy policy explains everything.

Orders, subscriptions and billing

Where do I see my orders and quotes?

In the Orders and Quotes tabs. Each order shows its stage, payments and history; a quote can be accepted from your phone.

How do subscriptions work?

The Business Suite packages and single functions are monthly subscriptions managed in your account (Business Suite → My account → Subscriptions). You can change or cancel any time; the change applies from the next billing period.

I need an invoice.

Every payment gets an invoice by email, and you find all of them under My account → Orders. Fill in your invoicing details once (My account → Details) and they go on every invoice.

Still need help?

Write to us with your account email and a short description (a screenshot helps). We reply in English, Romanian or Hungarian.

support@motionflowstudio.com

Monday to Friday, 9:00–18:00 (Bucharest / Budapest time). Urgent business issues get an answer the same day.